What does Casscado sell?
Casscado is an independent European online shop specialising in tobacco-free nicotine pouches and nicotine-free energy or caffeine pouches. Product availability depends on your delivery country.
How old must I be to order?
You must meet the minimum legal age for purchasing nicotine products in your delivery country. This is generally at least 18 years old and may be 21 years old in certain countries.
Age verification may be required when placing or receiving an order. Do not purchase nicotine products for anyone under the applicable legal age.
Do nicotine pouches contain tobacco?
The nicotine pouches offered by Casscado do not contain tobacco leaf, but they do contain nicotine unless the product page clearly states otherwise.
Nicotine is addictive and is not suitable for minors, pregnant or breastfeeding women, or people who should avoid nicotine for medical reasons.
How can I compare product strength?
We display the nicotine or caffeine content per pouch whenever this information is available from the manufacturer. Some product pages may also show the concentration per gram.
Always compare the amount per pouch rather than relying only on labels such as “Strong” or “Extra Strong”, as these descriptions can differ between brands.
What pack sizes are available?
Many Casscado products are available as:
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1 can
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5 cans
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10 cans
Larger packs may include a lower price per can. Available pack sizes and prices are displayed on each product page.
How should pouches be used?
Follow the directions provided on the product packaging. Pouches are generally placed between the upper lip and gum.
Do not chew or swallow the pouch. Stop using the product if you experience discomfort or an unwanted reaction.
How should I store the products?
Store all products in a cool, dry place away from direct sunlight. Keep them securely out of reach of children and pets.
Always follow any additional storage instructions printed on the packaging.
Where does Casscado deliver?
Available destinations are shown in the country selector and during checkout. Delivery availability can differ between nicotine and nicotine-free products because national restrictions vary.
If no delivery method appears for your address, we are currently unable to ship the selected products to that destination.
How much does delivery cost?
Delivery costs depend on the destination, parcel size and selected delivery method. The exact price is displayed at checkout before payment.
Any available free-delivery threshold will also be shown on the website or during checkout.
How long will delivery take?
Estimated delivery times are shown during checkout where available. These are estimates and can be affected by weekends, public holidays, carrier delays, customs procedures or age-verification requirements.
How can I track my order?
Once your parcel has been dispatched, you will normally receive an email containing tracking information.
It may take several hours for the first tracking update to appear after the shipping label has been created.
Can I change or cancel my order?
Contact us as soon as possible and include your order number. We will try to help, but we cannot guarantee changes or cancellations after the order has entered fulfilment.
Which payment methods do you accept?
The payment methods available for your country and currency are displayed at checkout. These may include major debit and credit cards, digital wallets and other supported local options.
Can I return an order?
Eligible unopened products can generally be returned in accordance with the right of withdrawal described in our Returns and Refunds policy.
Oral-use products cannot normally be returned after their protective packaging or hygiene seal has been opened.
What should I do if my order is damaged or incorrect?
Contact us promptly with your order number, a description of the issue and clear photographs of the products and shipping packaging. Please retain all products and packaging until we have reviewed the request.
Can product packaging differ from the website images?
Manufacturers occasionally update their packaging. You may therefore receive a newer design than the one shown on the website, but the product type, flavour, strength and quantity should correspond to your order.
How can I contact Casscado?
Use our online contact form or email our customer support team. Include your order number when contacting us about an existing order.