Shipping policy

Casscado Shipping Policy

Last updated: 2 March 2026
Seller: Casscado s.r.o.
Support: hello@casscado.com or hello@casscado.[TLD]

1) Shipping destinations

We ship to the countries displayed at checkout. If a destination is not available, it will not appear as a shipping option.

2) Processing time

Order processing: typically 1–3 business days (excluding weekends and public holidays).
Some items may take longer due to stock availability or supplier handling. If there is a significant delay, we will inform you by email.

3) Delivery time estimates

Delivery times shown on the website or at checkout are estimates and not guarantees. Actual delivery time can vary due to carrier capacity, peak seasons, weather, customs (if applicable), and local delivery conditions.

4) Split shipments

If your order contains multiple items, they may ship separately and arrive in multiple parcels. You may receive multiple tracking numbers.

5) Tracking

If tracking is available, we will provide it by email or in your account area once your parcel is dispatched. Tracking updates are provided by the carrier and may take 24–72 hours to appear or refresh.

6) Shipping costs

Shipping fees are shown at checkout before payment. If free shipping is offered, the conditions (minimum order value, destination, product category) will be stated at checkout.

7) Delivery address responsibilities

You are responsible for providing a complete and accurate delivery address, including:

full name
street and number
city
postal code
country
phone number (if required by the carrier)

If a parcel is returned or cannot be delivered due to an incorrect or incomplete address, refusal, or failed delivery attempts, you may be responsible for additional shipping costs. Where permitted, these costs may be deducted from the refund if the order is returned.

8) Missed delivery and collection points

Carriers may attempt delivery more than once or deliver to a local collection point. If a parcel is not collected within the carrier’s holding period and is returned, re-shipping may require an additional fee.

9) Customs, duties, and import taxes

If your delivery involves import procedures, customs duties, import VAT, or handling fees may apply under local rules. Unless explicitly stated at checkout, such charges are the customer’s responsibility and are not included in product or shipping prices.

10) Bulky items and furniture deliveries

For bulky items (including furniture):

Ensure access is suitable for delivery (door width, stairwells, elevator, parking/entry access).
Some deliveries may be curbside or building entrance delivery depending on the carrier and service level selected at checkout.
If delivery fails due to access restrictions or inability to schedule with the carrier, re-delivery fees may apply.

11) Damaged parcels or items

If a parcel arrives damaged, or an item is damaged on arrival:

Contact support as soon as possible, ideally within 48 hours of delivery.
Provide your order number and clear photos/videos of:
1. the outer packaging (including the shipping label),
2. internal packaging, and
3. the damaged item.

This helps us work with the carrier and our wholesale partners to resolve the issue quickly.

12) Lost parcels and “delivered but not received”

If tracking shows “delivered” but you did not receive the parcel:

Contact us within 7 days of the delivery scan so we can initiate a carrier inquiry where available.
You may be asked to confirm delivery details and check with household members, neighbors, building reception, or the carrier’s drop-off location.

13) Changes and cancellations

If you need to change your address, contact us immediately after ordering. We cannot guarantee changes once the order has been processed or dispatched.
Orders cannot be cancelled once dispatched. In that case, you can use your return rights according to our Refund & Returns Policy (where applicable).

14) Force majeure

We are not responsible for delays caused by events outside reasonable control, including carrier disruptions, severe weather, natural disasters, strikes, war, or governmental actions.